Refund and Returns Policy

🎓 1. General Policy

At YessimovSteps, we provide digital products only — including templates, dashboards, planners, toolkits, and analytics frameworks.
Because these are instantly delivered, downloadable items, returns are not applicable, and our refund policy follows strict but fair conditions designed to protect both our customers and digital integrity.

By purchasing a digital product from YessimovSteps, you agree to this policy.

💡 2. Refund Eligibility

We grant refunds in specific, verifiable cases:

  1. Technical Issues:
    If a purchased file is corrupted, cannot be opened, or fails to function as described.
  2. Duplicate Purchase:
    If you accidentally purchased the same product more than once using the same account.
  3. Wrong File Delivered:
    If you receive a different product than the one you ordered.
  4. Download Failure (Verified):
    If, due to server or access errors on our side, you are unable to download your product after payment.

Each case will be reviewed by our support team before approval.

🚫 3. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • You changed your mind after purchasing.
  • The product does not meet personal expectations (design, structure, or layout preference).
  • You purchased without confirming software compatibility (Google Sheets, Excel, Notion, etc.).
  • You used, modified, or exported the files, then requested a refund.
  • You expected physical delivery (our products are strictly digital).
  • Download links were successfully accessed and the product was received.

All sales are considered final once the digital download has been initiated.

🧾 4. Refund Process

If you believe you are eligible for a refund:

  1. Contact us at support within 14 days of purchase.
  2. Include the following:
    • Order number
    • Product name
    • Detailed explanation of the issue (screenshots if applicable)
  3. Our team will verify your case within 3–5 business days.
  4. If approved, a refund will be processed to your original payment method.

Refund requests submitted after 14 days or without sufficient proof may be declined.

🔒 5. Product Access and License

Upon purchase, customers receive lifetime access to their digital products, including all future updates and improvements.
Each purchase is licensed for individual or institutional use (as stated at checkout).
Redistribution, resale, or unauthorized sharing of YessimovSteps materials is prohibited.

⚖️ 6. Legal Disclaimer

This refund policy complies with international digital-goods commerce regulations and aligns with the EU Consumer Rights Directive (2011/83/EU) and U.S. Federal Trade Commission guidelines for downloadable products.